IT Support for Medical & Dental Clinics in Greater Vancouver
When the EMR goes down, appointments stop. We design and manage clinic networks end to end - PIPA-compliant, EMR-reliable, and engineered so care never stops. Recently completed: a full internal network redesign and refresh for a BC clinic, with zero disruption to patient appointments.
IT Built for Healthcare Settings
We understand that clinics, physician offices, urgent care centers, and specialty practices are only as good as the technology behind them. When Internet, network or phone systems go down - patient scheduling, medical records, imaging, telehealth and communications all stop. That is why we deliver IT support built for healthcare settings.
Network architecture, access controls, and encryption designed for BC's Personal Information Protection Act, PIPEDA, and College of Physicians and Surgeons of BC data expectations.
Stable, high-performance networks that keep EMR systems, imaging, and telehealth running without interruption.
Covered clinic systems can be monitored for health and alerts under an agreed managed scope.
Encrypted email, secure messaging, and compliant VoIP phone systems for protected patient communications.
Healthcare IT Services
Managed Network & Connectivity for Clinics
Enterprise-grade networking designed for the demands of medical imaging, cloud-based EMR systems, and multi-location healthcare practices.
Secure Wi-Fi for Staff and Patients
Segmented wireless networks that keep clinical devices on a secure, private network while offering guest access for patients and visitors.
Secure VoIP & Unified Communications
Privacy-compliant phone systems with auto-attendant, call recording, and mobile apps so your team stays connected wherever they are.
PIPA-Compliant Backup and Disaster Recovery
Encrypted, automated backups stored in Canada with tested recovery procedures to protect patient data and meet BC records-retention requirements.
Multi-Location Network Management
Centralized IT management across multiple clinic locations with secure site-to-site connectivity and consistent policies everywhere.
Telehealth Infrastructure Support
Reliable bandwidth, quality-of-service configuration, and secure platforms that ensure smooth, uninterrupted virtual patient consultations.
We Support the Systems BC Clinics Actually Run
Your EMR vendor supports the software. We make sure the network, servers, and connectivity underneath it never let you down - and we speak both languages when an issue spans the two.
Medical EMRs
OSCAR Pro, Telus Health Med Access & PS Suite, Accuro (QHR). We engineer the bandwidth, QoS, and failover these cloud EMRs need, so charts load between patients, not after them.
Dental & Allied Practice Systems
Dentrix, ClearDent, Tracker, Jane App and imaging systems. Local servers, digital X-ray workstations, and operatory devices kept fast, backed up, and secure.
Telehealth & Diagnostics
Video consult platforms, lab integrations, and imaging transfers with the reliable, prioritized connectivity that patient-facing sessions demand.
Thinking about AI for your clinic? Read our guide: AI for medical clinics in BC - what PIPA allows (and what it doesn't).
Case Study: End-to-End Clinic Network Redesign
A BC clinic came to us with a network that had grown by accident: consumer-grade equipment, no segmentation between patient WiFi and clinical systems, an EMR that slowed to a crawl mid-day, and no documented recovery plan. We redesigned the environment end to end - new segmented network architecture, enterprise wireless engineered for exam rooms and front desk, PIPA-aligned access controls, verified encrypted backups, and full documentation. The cutover was completed outside clinic hours with zero missed appointments.
Common Questions From Clinic Managers
Does HIPAA apply to our BC clinic?
No - HIPAA is US law. BC private clinics fall under PIPA (BC) and, in some cases, PIPEDA, plus College of Physicians and Surgeons of BC records requirements. We build to the rules that actually apply to you.
Can you upgrade our network without closing the clinic?
Yes. Redesigns are staged and cut over outside clinic hours with rollback plans ready. Our most recent full clinic network refresh caused zero missed appointments.
Our EMR is slow every afternoon. Is that an IT problem?
Usually, yes. Cloud EMR slowdowns are most often bandwidth contention, misconfigured QoS, or failing hardware - all measurable and fixable. We diagnose with real data, not guesses.
What does clinic IT support cost?
Most 8-20 staff clinics invest a fixed monthly fee covering monitoring, help desk, patching, backup verification, and priority response. See our guide to fully managed clinic IT and what it costs, or call (778) 775-4535.
On the Private Physician Network? It Ends September 4, 2026
The PPN is being retired. Every affected clinic must move to its own business internet and security before the deadline, or risk losing EMR and clinical system access. We plan and run the whole move, so patient care keeps running.
Focus on Patient Care, Not IT Problems
When your systems are reliable and secure, you can focus on what matters most - patient care. We handle the IT so your staff can serve patients without disruption.
Ready to Modernize Your Healthcare IT?
Let's discuss how we can build compliant, reliable IT infrastructure for your clinic or healthcare practice.
Plan the next clinic IT improvement
Start with our clinic network redesign case study, then use the slow EMR troubleshooting guide, managed clinic IT guide, BC clinic AI and PIPA guide, and our PPN transition support for clinics leaving the Private Physician Network.
Healthcare IT Across Metro Vancouver
We support clinics remotely and arrange on-site work when a network, device, or facility project requires it.
Coquitlam
Growing medical and dental practices in Coquitlam often need secure systems that can scale with additional practitioners and treatment rooms.
Vancouver
Vancouver clinics benefit from resilient connectivity and carefully managed access across busy, space-constrained practices.
Surrey
Surrey's expanding clinics and multi-location care teams need consistent security, device management, and reliable EMR access.
West Vancouver
Specialist and private practices in West Vancouver require discreet support and dependable protection for sensitive patient information.
