Fast answer
Industrial IT management means one team owns the full stack around your production workflow: the machine and controller network (kept strictly separated from office IT), industrial WiFi that survives metal and motors, connectivity between machines, sensors, and your ERP/MES systems, resilient dual-path internet, and 24/7 monitoring with response — all for a fixed monthly fee scoped to your floor, not a per-incident invoice.
We start with the workflow, not the wiring
Before touching hardware, we walk the floor and map how production actually moves: which machines feed data where, what the operators scan and when, which systems a stoppage actually stops. An infrastructure assessment that skips this produces an office network wearing a hard hat — technically fine, operationally wrong.
The output is a documented map of your environment: every switch, access point, controller connection, and data flow — usually the first such document the facility has ever had. From there, every design decision traces back to one question: what keeps the line running?
Machine connectivity: the network behind the automation
- OT/IT segmentation: production machines, PLCs, and controllers live on their own isolated network segments — a virus on an office PC must never be able to reach a production controller, and an internet outage must never stop a machine talking to the machine next to it.
- Deterministic local links: machine-to-machine and machine-to-MES/ERP traffic stays on engineered local paths with priority handling, so line data doesn't queue behind someone's video call.
- Industrial WiFi: surveyed around metal, motors, and interference — with coverage validated at the height and locations your scanners, tablets, and AGVs actually operate.
- Legacy equipment support: that 15-year-old CNC with an ancient network port still needs to talk to modern systems — safely bridged and isolated, not exposed.
Around the clock means engineered for failure
A 24/7 operation can't rely on hardware that has never been asked "what happens when you die?" We build for the failure modes: dual internet paths with automatic failover for cloud-dependent systems, spare switch configurations staged so a dead unit is a 20-minute swap instead of a day of rebuilding, UPS coverage sized for graceful shutdown of what must not lose power abruptly, and monitoring that pages our engineers — not your morning shift — when a switch port degrades at 2 AM.
Maintenance happens in your downtime windows, planned with production, never during a run. If your facility has no downtime window at all, we design changes to be executed live with rollback ready — the same discipline behind our zero-disruption cutover work.
Security for environments that can't just 'patch everything'
Production controllers often can't be patched or run endpoint agents — vendor support and uptime requirements forbid it. Industrial security therefore lives in the network: strict segmentation, firewall policy controlling exactly which systems may talk to which machines, monitored remote-vendor access instead of standing VPN tunnels for equipment suppliers, and logging that shows who touched what.
This is where our Fortinet NSE 7-level firewall engineering matters most: ransomware that stops an office costs a bad week; ransomware that reaches a production network costs the quarter.
What end-to-end management covers, and what it costs
- Full infrastructure ownership: machine network, office network, WiFi, firewalls, servers, and endpoints — one team, one number.
- ERP/MES/WMS infrastructure support and vendor coordination — we speak both IT and production.
- 24/7 monitoring with defined response SLAs, plus scheduled preventive maintenance in your downtime windows.
- Verified backups of every configuration and business system, with tested restores.
- Quarterly reviews with plain-language reporting: incidents prevented, capacity trends, and a roadmap tied to production plans.
Pricing is a fixed monthly fee scoped to the floor — machine count, network complexity, and coverage hours — so IT becomes a predictable operating cost. It starts with a fixed-fee infrastructure assessment: we map your environment, find the single points of failure, and hand you the findings whether or not you proceed with us. See our warehouse & industrial IT services — and when the infrastructure is solid, AI automations built on your WMS/ERP data are the natural next layer.